Diagnostics and troubleshooting Levelflex FMP55 HART
86 Endress+Hauser
13.1.2 Error - SmartBlue operation
Error Possible cause Solution
Device is not visible in the
live list
No Bluetooth
connection
Enable Bluetooth® function on smartphone or tablet
Bluetooth® function of sensor disabled, perform
recovery sequence
Device is not visible in the
live list
The device is already
connected with
another smartphone/
tablet
Only one point-to-point connection is established
between a sensor and a smartphone or tablet
Device is visible in the live list
but cannot be accessed via
SmartBlue
Android end device Is the location function enabled for the app, was it
approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth®
Activate GPS - close the app fully and restart - enable
the positioning function for the app
Device is visible in the live list
but cannot be accessed via
SmartBlue
Apple end device Log in as standard
Enter user name "admin"
Enter initial password (ID of the Bluetooth module)
paying attention to lower/upper case
Login via SmartBlue not
possible
Device is being put
into operation for the
first time
Enter initial password (ID of the Bluetooth module) and
change; paying attention to lower/upper case
Device cannot be operated via
SmartBlue
Incorrect password
entered
Enter correct password
Device cannot be operated via
SmartBlue
Password forgotten Contact the Endress+Hauser Service department
(www.addresses.endress.com)
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