Troubleshooting 289
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Paper Handling Problems
Paper does not feed properly
Cause What to do
The paper guides are not set 
correctly.
Make sure that the paper guides in all 
the paper cassettes are set in the correct 
paper size positions.
The paper source setting may 
not be correct.
Make sure that you have selected the 
correct paper source in your application.
There may be no paper in the 
cassettes.
Load paper into the selected paper 
source.
The size of loaded paper 
differs from the control panel 
setting.
Make sure that the correct paper size is 
set in the control panel’s Paper Source 
and MP Tray Size settings.
Too many sheets may be 
loaded in the MP tray or paper 
cassettes.
Make sure that you have not tried to 
load too many sheets of paper. For the 
maximum paper capacity for each paper 
source, see “MP tray” on page 31.
If paper does not feed from the 
optional paper cassette unit, 
the unit may not be installed 
properly.
For instructions on installing the unit, 
see “Optional Paper Cassette Unit” on 
page 191.