Extron electronics SMP 300 Series User Manual

SMP300 Series • Web-Based User Interface 97
5. If an administrator username and password are set for the unit, enter those in the
appropriate fields in the SFTP client.
6. Log into or connect to the SMP.
7. Use the SFTP client software to copy files (recordings, logs, background images) to and
from the internal storage folders on the SMP.
8. Disconnect from the SMP (close the SFTP session).
Troubleshooting
The five pages within the Troubleshooting page contain controls typically used during
initial setup to test connections, and then later if product support issues arise. A logged in
administrator can:
• View current system conditions and connections.
• View event logs and alarms.
• Test network connections.
• Reset the unit.
NOTES:
• Only administrators have access to the Troubleshooting tab and can see and
make changes to all settings.
• The factory configured passwords for all accounts on this device have been set to
the device serial number. In the event of a complete system reset, the passwords
convert to the default, which is no password (see Users and Roles on page86
to change a password).
Features of the Troubleshooting Page
System Name: SMP-351-TechP21
Location: SMP-351-TechP21
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Figure 79. Troubleshooting Tab
The pages within Troubleshooting are:
1
Status (see page98) — Displays information about the firmware and web page
versions, system and component temperatures, fan speeds, Ethernet connection, MAC
address, date and time, as well as details about the bit rates for audio and both the
archive and confidence encoding streams.
2
Logs (see page99) — Displays a list (log) of alerts and notices for any event set up
for any status other than Disabled in Configuration > Alarms and Traps > Alarm
Message List. The log can be sorted by date and time, severity, DB ID, or message. It
can also be filtered, or exported to a CSV file.
3
Alarms (see page100) — Similar to Logs, this page displays a list of the more severe
events that trigger alarms. The list can be sorted, filtered, or exported to a CSV file.
Individual alarms can be cleared. Only active and recently active alarms are displayed.
4
Diagnostic Tools (see page101) — Test network connections using a ping utility, a
route (tracert) function, or Nmap test. Also, run other diagnostic tests that generate a
debugging log.
5
System Resets (see page102) — Initiate a unit reboot, delete all stored content and
format the internal storage, or perform one of five different types of reset.
79

Extron electronics SMP 300 Series Specifications

General

Brand	Extron electronics
Model	SMP 300 Series
Category	Computer Hardware
Language	English