HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
179
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Ribbon Miscue A Ribbon Miscue has
been detected inside the
Printer.
Open the Printer’s Cover and
remove the Print Ribbon. Check the
Ribbon and see if it is broken.
a. If the Print Ribbon is not broken,
re-install the Print Ribbon, close
the Printer’s Cover and press
the Resume button on the
Printer to continue printing.
b. If the Print Ribbon is broken,
tape the ends of the Print
Ribbon together and wind any
excess onto the Take-up Spool.
Re-install the Print Ribbon, close
the Printer’s Cover and press
the Resume button on the
Printer to continue printing.
c. To cancel the print, press the
Cancel Print button on the
Driver’s display dialog or the
Cancel button on the printer.
Ribbon Sensor Error The Printer cannot find
the next panel on the Print
Ribbon.
Recalibrate the Ribbon Sensor
using the Calibrate Ribbon Tab
within the Toolbox.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button on the Printer's LCD
display.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)