HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
155
How to use the LCD Error Message Table (example
provided)
The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner
Number. This number identifies the PC Error Message screenshot with its respective LCD
Error Message.
• Note the correlation between Column 1 (below) and the PC Error Message window
(below).
• This allows you to correlate the LCD Error Message with the PC Error Message
(identifying number), then troubleshoot your Printer as needed.
Display – Single Example from the LCD Error Message Table
LCD Error Message Cause Solution
Unable to Feed Card
(PC Error Message
Nos. 14
and 81)
Matches with the
screenshot below.
The Printer is unable to feed
a card from the Card
Cartridge.
Verify there are cards in the
cartridge.
Verify cards are not stuck
together or jammed, and they
are the correct thickness.
Display – Unable to Feed Card (screenshot; Lower Left Corner Number, 14)

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)