HID HDP5000 - Communications Errors; Resolving the Communication Errors

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
187
Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “paper out” error.
Step Procedure
1 Confirm that the system meets the minimum requirements, as shown here:
• IBM-PC or compatible.
• Windows 32 bit 2000/XP, Pentium
™
class 500 MHz computer with 256
MB of RAM or higher
• 500 MB free hard disk space or higher
• USB Port (Optional Ethernet connection)
2 Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
c. Ensure the Printer Driver is installed correctly. (Note: This pertains
especially if an obsolete Driver was recently removed.)
Ensure the correct setup options within the Printer Driver are selected.
Confirm that the Driver is current by checking at: www.hidglobal.com
3 Confirm the correct installation of the Flipper Table Module Assembly.
a. Reboot the computer.
b. Ensure that the Print Both Sides option in the Printer Driver is set
correctly.
c. Verify the Flipper Table Module Assembly is functioning properly by
printing out cards in a test run.