HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
156
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Calibrate Failed
(PC Error Message
No. 155 and 170)
Film or Ribbon calibration
has failed.
Verify the film is installed
correctly and there is not a
Ribbon installed. If this
problem persists, call for
technical assistance.
Calibrate Film
(PC Error Message
No. 159)
Film Sensors need to be
calibrated.
Select Cancel and then
perform the Film calibration
procedure.
Calibrate Ribbon
(PC Error Message
Nos. 128 and 170)
The print Ribbon Sensor is
out of calibration.
Select Cancel and then
perform the Ribbon calibration
procedure.
Card Feed Stop
(PC Error Message
No. 137)
The Front Cover was
opened. This caused the
card transfer to stop OR the
pause button was selected.
Press Resume or Cancel.
Card Jam
(PC Error Message
Nos. 82, 112, and
200)
A card is jammed in the Print
Station or card flipping area
of the Printer.
Clear the jam.
Card Jam: Prox
(PC Error Message
No. 86)
A card is jammed in the
PROX card encoding area of
the Printer.
Clear the jam.
Card Jam: Smart
(PC Error Message
No. 85)
A card is jammed in the
smart card encoding area of
the Printer.
Clear the jam.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)