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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
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Section 6: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the
LCD Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing
Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the
HDP5000.
Important! Fargo Card Printers require highly specialized print Ribbons to function properly.
To maximize Printer life, reliability, printed card quality and durability, you must use only
Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited
by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact
your authorized reseller.
Troubleshooting - LCD and Printer Error Message
Tables.
The LCD display shows the current status of the Printer. Refer to the cause and solution
tables in this section for all possible LCD messages.
This section provides two troubleshooting tables for the LCD error messages and the Printer
error messages. Each table uses a 3-column presentation to present a specific LCD or
Printer error message, its cause and its solution.
• This allows the troubleshooter to identify the error and its cause, and then perform the
procedure (provided in the solution column).
• This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
• If you encounter problems beyond the capabilities of these two error message tables, you
should contact www.hidglobal.com
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