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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
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Verifying that your PC can access the Printer using the ping
command
Step Procedure
2 Verify that the PC and the Printer are connected to the same network.
3 You may be on different subnets of your network and some of the network
settings for the Printer are not correct. See your network administrator about
this.
(Note: The subnet mask must be the same as other devices on the network,
and that the unique IP address is part of the network specified by the subnet
mask.)
Printing a test page
Step Procedure
1 Try printing a test page from the Printer Driver properties window.
2 If you cannot print a test page, then consider the following:
• There may be an error at the Printer.
• There may be a job in the Windows print queue which has stalled.
• The Printer may be paused or set to operate offline in the Windows print
queue.
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