HID HDP5000 User Manual

All rights reserved HID Global Corporation
HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
157
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Card Jam: Trans
(PC Error Message
No. 83)
Card became jammed in the
Printer during transfer.
Clear the jam.
Card Not Found
(PC Error Message
No. 69)
Card cannot be found in the
Printer.
Verify card not jammed in
Printer and select Cancel.
Check Film
(PC Error Message
No. 244)
The film is not able to move
correctly. Check for
jams/breaks.
Check for obstruction. If the
problem persists, call for
technical assistance.
Check Laminate 1
(PC Error Message
Nos. 213 and 231)
The Laminator was unable to
find the mark on the material
in Cartridge 1.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
Check Laminate 2
(PC Error Message
No. 232)
The Laminator was unable to
find the mark on the material
in Cartridge 2.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
Clean Printer
(PC Error Message
No. 71)
For best Printer
performance, replace the
Cleaning Roller Tape
and clean the Printer’s Feed
Rollers and Printhead at this
time.
See Cleaning the Printer
.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)