HID HDP5000 User Manual

All rights reserved HID Global Corporation
HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
186
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Wrong Print Film
Installed
An incorrect Print Film has
been installed, or a driver
setting is incorrect.
Ensure that the appropriate Print
Film is installed and press the
Resume button located on the
Printer to continue printing.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Invalid Print Film
Installed
The Print Film installed
does not match the
SecureMark configuration
of the printer.
A non-SecureMark Film is installed
in a SecureMark Printer.
Replace with the appropriate
SecureMark Film and press the
Resume button on the Printer to
continue printing.
To cancel, press the Cancel Print
button or the Cancel button on the
Printer.
Print Film Error The Print Film caused a
general error.
Ensure that the appropriate Print
Film is installed and press the
Resume button located on the
Printer to continue printing. To
cancel, press the Cancel Print
button or the Cancel button.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)