HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
185
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Laminator Film
Sensor Error
The Laminator cannot find
the next panel on the
Film.
Check that the Film is installed
properly and press Resume.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Remove Laminator
Film
To continue, remove the
laminator's film.
Open the Laminator's Front Cover.
Remove the film and close the
Laminator's Front Cover.
Print Film Out The Print Film installed in
the printer is empty.
Install new Film and press the
Resume button to continue printing.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.
Print Film is not
Installed
No Print Film is installed in
the Printer.
Install the Film and press Resume.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.
Print Film Sensor
Error
The Printer cannot find
the next panel on the Print
Film.
Check that the Print Film is installed
properly and press Resume.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)