HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
184
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Wrong Laminator
Film Installed
An incorrect laminator film
has been installed, or a
driver setting is incorrect.
Ensure that the appropriate
Laminator Film is installed and
press the Resume button located
on the Printer to continue printing.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Laminator Film Out The Film installed in the
laminator is empty.
The Film installed in the laminator is
empty.
Laminator Film
Break/Jam
A Film break/jam has
been detected inside the
Laminator.
The printer has determined that one
or both overlaminate films have
either jammed or broken.
a. Open the Laminator Cover and
remove the Laminator
Cartridge(s). If overlaminate is
jammed, remove jam and tighten
the material
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the
overlaminate together and wind
any excess onto the Take-up
Spool of the Overlaminate.
d. Re-install the Laminator
Cartridge(s), close the Laminator
Cover and press the Resume
button located on the Printer's
LCD display to continue printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)