HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
183
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Laminator (Heater
Off)
The Laminator's Heater is
OFF.
Press the Resume button to
continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Laminator (Heater
Timed Out)
The Laminator cannot
reach the desired
operating temperature.
a. Reboot the Printer by cycling
power. Check the Laminator
settings in the Printer Driver.
b. Click on the Default button
located on the Lamination Tab
of the driver to set the Laminator
settings to the factory default.
c. Resend the print job.
d. To cancel, press the Cancel
Print button or the Cancel
button located on the Printer.
No Laminator Film
Installed
No laminator Film is
installed in the laminator
unit.
Ensure that the appropriate
Laminator Film is installed.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)