HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
182
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
No Prox Card
Encoder
No Proximity Card
Encoder is installed in the
printer.
To cancel, click on Cancel Print.
Headlift Error The Headlift Sensor is not
detecting movement from
the Headlift Cam.
Reboot the Printer by cycling power.
To cancel, press the Cancel Print
button.
Invalid Password The Password entered is
not a valid password.
Press OK to enter another
password.
To cancel, press the Cancel Print
button.
Laminator (General
Error)
The Laminator has
reported a general fault.
Press the Resume button located
on the Printer to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Laminator (Check
Power)
The Laminator's power is
OFF.
Ensure that the laminator's power
cord is properly connected, cycle
power and press the Resume
button to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)