HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
181
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Invalid Ribbon An incorrect Print Ribbon
has been installed in the
Printer.
Check that the ribbon is correct for
the printer and retry.
To cancel, click on Cancel Print.
Ribbon Error The Print Ribbon caused
a general error.
Press the Resume button located
on the Printer to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
No Magnetic
Encoder Installed
A print job with Magnetic
encoding was sent with no
Magnetic Encoder
installed in the printer.
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Mag Verify Error The printer is unable to
verify encoded data.
Check the Cards and click on
Cancel Print.
No Mag Strip
Present
The Printer is unable to
find a Magnetic stripe on
the card.
Check the Cards and click on
Cancel Print.
No Smart Card
Encoder
No Smart Card Encoder is
installed in the printer.
To cancel, click on Cancel Print.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)