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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
188
Resolving the Communication Errors
Step Procedure
4 Determine the problem with printing from the application.
a. Print a self-test from the Printer by pressing Options -> Menu-> Select -
> Print on the printer’s LCD to ensure that the Printer (itself) is
functioning properly. See the next procedure.
b. Print the Windows test page that is located in the General tab of the
Driver.
c. Use WordPad (a Windows 2000/XP word processing program in the
Accessories Program Group).
1) Go to the File menu and select Page Setup.
2) Click on the Printer button and select the HDP5000 Card
Printer.
3) Click OK and reset all four margins to zero. (Note: The
WordPad will automatically replace the values with its minimum
margins.)
4) Open the program and type: “This is a Test.” then, go to File on
the menu bar and select Print.
5 Determine whether there is adequate hard Drive space.
(Note: A large volume of temporary files on the computer can cause
communications errors.)
a. Access the temporary files by following this process:
• Search for all folders called TEMP. Once found, clear out the
contents of the folders.
• If using Windows 2000/XP/2003 run the System Utility - Disk
Defragmenter found in the Accessories folder of the Start Menu.
• Use a disk cleanup utility (such as Disk Cleanup found in the
System Tools folder of the Start menu) or use a third party
application.
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