HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
178
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
No Ribbon Installed No Print Ribbon is
installed in the Printer.
Install the correct Ribbon and press
Resume on the LCD display.
Ribbon Out The Print Ribbon installed
in the printer is empty.
Install a new Ribbon and press
Resume on the LCD display.
Ribbon Break/Jam A Ribbon break/jam has
been detected inside the
Printer.
The printer has determined that the
installed ribbon has either jammed
or broken.
a. Open the Printer Cover and
remove the Print Ribbon. If
ribbon is jammed, remove jam
and tighten ribbon.
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the Ribbon
together and wind any excess
onto the Take-up Spool of the
Print Ribbon.
d. Re-install the Print Ribbon, close
the Printer Cover and press the
Resume button located on the
Printer's LCD display to continue
printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)