HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
177
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
No Flipper The Printer does not have
flipping capabilities.
a. Verify the Printer has flipper
capabilities via the LCD Menu.
b. If Flipper capabilities are
present, ensure that the Print
Both Sides option in the driver
is set correctly.
c. Press the Resume button on the
Printer’s Front Cover to continue
printing.
d. To cancel the print, press the
Cancel Print button from the
Driver’s display dialog or press
the Cancel button located on
the Printer's LCD display.
Ribbon RFID Error The ribbon tag information
is corrupted or incorrect.
Check that the Ribbon is installed
properly. Cancel is the only option.
Press the Cancel Print button from
the Driver’s display dialog, or the
Cancel button located on the
Printer's LCD display.
Wrong Ribbon
Installed
An incorrect ribbon has
been installed, or a driver
setting is incorrect.
Check that the ribbon is correct for
the printer and job. Press the
Resume button located on the
Printer's LCD display to continue
printing.
To cancel the print, press the
Cancel Print button from the
Driver’s display dialog, or the
Cancel button located on the
Printer's LCD display.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)