Online Support
To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at http://www.hp.com/bizsupport. On our web page, enter the server
blade model number (for example, “BL870c”) and search the field.
The following information is available on this website:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, see the HP Support Center (HPSC) near you, at http://
www.hp.com/go/hpsc. Local phone numbers are listed in your native language for help.
Information to Collect Before you Contact Support
NOTE: It is highly recommended that you keep detailed records of any changes to your server
blade(s), and of how server blade behavior has changed over time, or as a result of changes made
to your server blade(s).
Before you contact HP support, you should:
1. Use this chapter (Chapter 5: “Troubleshooting”) to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
2. Collect the following information:
• The model number of your server blade (for example, “BL870c”).
• The product number of your server blade. This can be found on the identification label,
which is found at the front of the unit. (Typically, of the form “AD000A”)
• The serial number of your server blade. This can be found on the identification label.
3. Be familiar with your server blade configuration.
• Are you using the LAN, RS232, or web interface to monitor the server blade(s)?
• How many processors and DIMMs were installed?
• What versions of processor and memory are used and where are they installed?
• What accessories are installed?
4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the server blade(s)?
• Which version of HP-UX is in use?
110 Troubleshooting
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