HP Integrity BL870c User's & Service Guide

Basic and Advanced Troubleshooting Tables.........................................................................90
Troubleshooting Tools..............................................................................................................94
Front Panel LEDs................................................................................................................94
Locator LED..................................................................................................................95
Server Health LED.........................................................................................................95
Internal Health LED........................................................................................................95
NIC LEDs.....................................................................................................................96
SAS Disk Drive LEDs......................................................................................................96
LAN LEDs.....................................................................................................................97
Boot Process LEDs.........................................................................................................97
Diagnostics.......................................................................................................................98
Online Diagnostics/Exercisers.............................................................................................98
Online Support Tools.....................................................................................................99
Online Support Tools List................................................................................................99
Offline Support Tools..........................................................................................................99
Offline Support Tools List.....................................................................................................99
General Diagnostic Tools..................................................................................................100
Fault Management Overview.............................................................................................100
HP-UX Fault Management.................................................................................................100
WBEM Indication Providers and EMS Hardware Monitors................................................101
Errors and Error Logs.............................................................................................................101
Event Log Definitions........................................................................................................101
Event Log Usage..............................................................................................................101
iLO 2 MP Event Logs........................................................................................................102
System Event Log Review...................................................................................................102
Supported Configurations......................................................................................................104
System Build-Up Troubleshooting Procedure.........................................................................104
Troubleshooting Processors/Memory/SBA...............................................................................105
Troubleshooting Processors................................................................................................105
Processor Installation Order..........................................................................................106
Processor Module Behaviors.........................................................................................106
Customer Messaging Policy..........................................................................................106
Troubleshooting Memory...................................................................................................106
DIMM Installation Order..............................................................................................106
Memory Subsystem Behaviors.......................................................................................106
Customer Messaging Policy..........................................................................................106
Troubleshooting System Bus Adapter...................................................................................106
Enclosure Information............................................................................................................107
Cooling Subsystem...............................................................................................................107
Troubleshooting Communications Modules ..............................................................................107
I/O Subsystem Behaviors..................................................................................................107
Customer Messaging Policy...............................................................................................107
Troubleshooting Management Subsystems ...............................................................................108
Troubleshooting Firmware......................................................................................................108
Identifying and Troubleshooting Firmware Problems..............................................................108
Firmware Updates............................................................................................................108
Troubleshooting the Server Interface (System Console)...............................................................109
Troubleshooting the Environment.............................................................................................109
Reporting Your Problems to HP...............................................................................................109
Online Support................................................................................................................110
Phone Support.................................................................................................................110
Information to Collect Before you Contact Support................................................................110
6 Removing and Replacing Components.......................................................111
Service Tools Required..........................................................................................................111
6 Contents

HP Integrity BL870c Specifications

General

Brand	HP
Model	Integrity BL870c
Category	Server
Language	English