Problems with the drive and cartridge
Tape drive does not power up
Potential SolutionPossible Cause
1. Check that the cables to the tape drive are firmly connected.
2. Make sure that the power cable is firmly connected.
3. Try another power connector.
Note: For standalone drives, the power on/off switch incorporates
a green LED. If this is not on, check the power cable connection
and replace the cable if necessary. You can use the power cable
from your monitor or another device to check that the connection
is working.
4. If the power supply is present and all LEDs remain off, call support
The power cable is not connected
properly.
If there is a cartridge in the drive, remove it. Power down the drive
and power it up again. If the self-test still fails, call support.
The self-test fails (Ready LED is off and
the other LEDs are on steadily).
The application does not recognize the drive
Potential SolutionPossible Cause
Check the drive is installed properly. Refer to our World Wide Web
site (www.hp.com/go/connect) for details of backup applications
that support HP LTO Ultrium tape drives. Load any service packs as
necessary.
The application does not support the
tape drive.
Check the correct drivers are installed. Consult the backup applica-
tion’s installation notes for details.
Some applications require drivers to
be loaded.
Volume 1: hardware integration 63
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