Features and Support Information
Removing OmniBook Passwords
8-17
The OmniBook generates and displays an encoded master password.
3. Read the encoded password to Technical Support.
4. Technical Support runs a program that decodes the encoded master
password.
5. Press ENTER, then type the decoded alphanumeric password
Technical support generates.
The OmniBook decodes the master password and compares it to
the password entered:
• If the passwords match, the OmniBook unlocks. The user’s
original password is erased. Technical Support can then guide you
through the process of entering a new password.
• If the passwords do not match, repeat the previous sequence until
the correct master password is entered.
The password removal program for the HP OmniBook PCs is protected as
HP Company Confidential information. This program may not be copied,
backed-up, printed or distributed. The number of password removal
programs worldwide is very limited. Each time the program is used, the
owner’s name, the OmniBook’s serial number and the date and time are
recorded. This log is subject to HP’s standard record-retention process and
review.
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