Features and Support Information
Removing OmniBook Passwords
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Removing OmniBook Passwords
If you forget your password, Hewlett-Packard has a procedure to allow you
to remove it. There is a master password that will unlock each OmniBook.
You must call Technical Support and give acceptable proof-of-ownership
of your OmniBook. The fact that the OmniBook is in the hands of an HP
representative is not evidence of ownership. In addition, HP will not
remove a password from an OmniBook for anyone other than the owner,
even if it involves law enforcement agencies.
To remove the password
Send the following documentation by fax or mail
• Acceptable proof-of-ownership (sales receipt, purchase order, etc.)
with the following information:
OmniBook’s serial number.
Owner’s name.
Where purchased.
Date of purchase.
• A written password removal request should have the following
information:
Date of request.
Requester’s name, address, and telephone number.
From whom was the OmniBook acquired (company, store, gift,
etc.).
The OmniBook model number (such as OmniBook 900).
The OmniBook's serial number.
The requester’s signature. (no typed or electronic signatures).
If available, a secondary signature (supervisor, manager, spouse,
previous owner).
When you call HP Technical Support, follow these steps.
You’ll need to generate a master password before you can remove a user
password. The encoded master password is a unique alphanumeric
sequence that the OmniBook generates each time the appropriate key are
pressed in the BIOS Setup Utility. Because of this, a master password can
be used only once. If you forget your password again, you must place
another call to Technical Support.
1. Restart the OmniBook and press F2 when you see the HP logo.
2. Press F12 at the Password prompt.
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