10 More Information
10.1 Obtaining Help
10.2 Product Information
10.3 Product Conguration Resources
10.4 Maintenance Tools
10.1 Obtaining Help
About This Chapter
This topic describes how to contact Huawei for technical support if a fault persists
during routine maintenance or troubleshooting.
10.1.1 Preparing to Contact Huawei Technical Support
This topic describes how to prepare to contact Huawei technical support, including
collecting fault information and preparing for debugging.
If a fault persists during routine maintenance or troubleshooting, contact Huawei
technical support.
You are advised to make the following preparations before contacting Huawei
technical support.
Collecting Fault Information
You need to collect the following information:
● Your company name and detailed address
● Contact name and telephone number
● Time when the fault occurred
● Fault symptom
● Device type and software version
● Measures taken after the fault occurred and results
RH2288H V3 Server
User Guide 10 More Information
Issue 46 (2022-12-28) Copyright © Huawei Technologies Co., Ltd. 324
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