iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
213
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES — UCD/ACD GROUPS (PGM 191)
ACD 403 CIQ ROUTE
INPUT 1: NOT ASSIGNED
When an ACD call is queued, and the caller
may exit this queue by entering one digit.
The queued call can be routed to the
station, hunt, system-speed bin, or network
station.
Dial 1: Enter a station number.
Dial 2: Enter a hunt group number.
Dial 3: Enter a system speed bin.
Dial 4: Enter a network station number.
ACD 403 ADDED ATTR
PRESS FLEX KEY (01-24)
To select an ACD group “Added Attribute,”
press flex button 24 and select button 1~24
for the desired attribute.
ZAP TONE
(1:ON/0:OFF) : OFF
Agents using a headset can have ACD
calls connected to them automatically
preceded by a tone (Zap tone).
When an ACD call overflows or routes to
the VM group, a station number is used to
identify the Mailbox for the ACD group
messages.
The password associated with an ACD
group Mailbox is defined here. The
password is used in conjunction with the
ACD group as with a normal station.
CIQ AGENT DISPLAY
(1:ON/0:OFF) : OFF
When an ACD call is in the queue, the Call
in queue information can be displayed on
the LCD of agent and supervisor
telephones.
FORCED FWD DESTUSAGE
(1:ON/0:OFF): OFF
Enables the system to redirect group calls
to the Forced destination defined under
buttons 24-24 below.
CIQ #1 THRESHOLD
(00-99) : 10
If the queued call count exceeds the
threshold, the system plays the CIQ #1
Announcement (button 7 below) to the CIQ
#1 Page Zone (button 8 below) after the
CIQ #1Announcement Delay Timer (button
9 below). Announcements are repeated at
intervals of the CIQ #1 Announcement
Repeat Timer (button 10 below).
CIQ #1 ANNC LOC
VSF ANNC .. (00-200)
VSF announcement number for the CIQ #1
Announcement.
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