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General| Brand | iPECS |
|---|---|
| Model | UCP |
| Category | Conference System |
| Language | English |
Explains the purpose and scope of the manual.
Outlines the structure of the manual into nine major groupings.
Describes the structure of each feature section within the manual.
Discusses proprietary phone models and button naming conventions used in the manual.
Details the system's support for station numbering plans from two to eight digits.
Explains how to use account codes for call tracking and cost allocation.
Describes how the system signals IP/LDP phones for external contact activation.
Details how authorization codes control access to various system resources.
Explains how calls can be configured for automatic recording to mailboxes or servers.
Describes automatic call release for incomplete dialing or unanswered intercom calls.
Introduces ACD features for call routing, monitoring, and statistics.
Explains routing calls based on caller-entered digits using the ICLID Table.
Details how ACD reports can be requested for group and agent statistics.
Covers agent-related features within ACD.
Describes automatic connection to agents using a headset and zap tone.
Explains the automatic wrap-up state for agents after completing a call.
Details how agents can request assistance from a supervisor.
Covers assigning and using agent IDs for ACD group participation.
Explains how agents control their status with reason codes.
Describes how agents can view the status of queued calls for an ACD group.
Explains how ACD groups provide announcements to incoming callers.
Describes the unavailable status for agents who do not answer ACD calls.
Details how announcements and music on hold are played to callers in queue.
Explains how CIQ thresholds trigger page alerts for ACD groups.
Describes sending group and agent event messages for call center functionality.
Explains associating a voice mailbox with a station group for overflow routing.
Details routing incoming calls to ACD groups based on agent availability and priority.
Covers features for supervisors managing agents and calls.
Permits supervisors to monitor agent calls for training or assistance.
Allows supervisors to view and control agent status using the {GROUP STATUS} button.
Lets ACD supervisors view the status of ACD groups they are assigned to.
Allows ACD supervisors to adjust ACD group routing parameters in real-time.
Details how supervisors respond to agent help requests and join calls.
Explains how supervisors log into and out of ACD groups to monitor calls.
Allows the system to retry busy or no-answer external calls until connected.
Explains how privacy is ensured on all communications, with options to disable it.
Defines ring assignments and privileges based on time-of-day service modes.
Allows re-routing incoming calls to other stations, groups, or voicemail.
Forwards calls to a pre-determined destination based on system database assignments.
Allows placing active calls in special holding locations (Park Orbits) for easy access.
Enables answering calls ringing at another station.
Allows answering incoming/transferred calls ringing at another station.
Enables answering calls ringing at another station within the same Station group.
Allows answering calls ringing at another station in the same Pick-up Group.
Reroutes outside incoming calls based on dialed number and line group.
Explains transferring calls between stations or to other destinations.
Allows transferring outside calls over an external line to another destination.
Describes sending an outside call to another station, screened or unscreened.
Notifies a busy station of a waiting call with a "Camp-On" tone.
Allows arranging stations and contacts into groups for conference calls.
Explains creating and managing conference groups with up to 32 members.
Details establishing conferences with multiple internal and external parties.
Blocks incoming system tones for stations using analog data lines.
Sends ring signals for incoming calls with an assigned ring cycle delay.
Routes incoming calls to Auto Attendant after a specified delay.
Describes system software for remote or local diagnostics and maintenance routines.
Allows searching and dialing by name using phone directories.
Changes signaling mode from pulse to DTMF for accessing outside facilities.
Assigns dialing privileges to stations, DISA lines, and authorization codes.
Details station and CO class of service assignments for dialing privileges.
Temporarily changes station COS to prevent unauthorized outside calls.
Temporarily overrides toll restrictions to make outside toll calls.
Converts dialed digits according to a table before checking the Numbering Plan.
Connects calls using predefined paths when selected routes are unavailable.
Assigns different audible ring signals to iPECS IP/LDP phones for call type identification.
Prevents incoming calls and page announcements from ringing at the station.
Activates external control contacts, typically for door-lock release mechanisms.
Provides access to emergency numbers regardless of dialing restrictions.
Allows dialing emergency numbers, overriding toll restrictions.
Integrates with PBX ANI Link for caller ID and location info to emergency centers.
Records calls for emergency purposes to a designated mailbox station.
Alerts attendants to emergency calls and allows monitoring.
Assigns stations as Executive/Secretary pairs for call forwarding and control.
Provides support for external AA/VM systems via SLT ports or SIP extensions.
Details system interface with external AA/VM based on database assignments.
Details SMDI protocol for communicating with adjunct AA/VM systems.
Allows assigning a voice mailbox number different from the station number.
Accomplishes system access and features through feature codes or flexible buttons.
Describes using industry-standard headsets with iPECS IP and LDP Phones.
Covers features related to placing calls on hold.
Automatically places calls on hold when specific buttons are pressed.
Defines Exclusive Hold or System Hold as the preferred hold state.
Places lines in a waiting state, accessible only by the originating station.
Allows users to log into iPECS IP Phones, taking on defined agent attributes.
Uses Incoming Calling Line ID to determine routing of incoming outside calls.
Provides integrated AA/VM application via Voice Store and Forward (VSF) Gateway.
Overview of the integrated AA/VM application features and capabilities.
Routes incoming calls to user-recorded system announcements for auto attendant functionality.
Incorporates a company directory within the integrated AA for caller lookup.
Provides mailbox administration for accessing other mailboxes and menus.
Allows administrators to manage mailboxes, passwords, greetings, and broadcast messages.
Guides the user through voice mailbox operations to retrieve messages.
Notifies users of new voice messages via mobile phone calls.
Supports VoIP channels for protocol conversion between H.323 v4 and iPECS protocols.
Provides protocol conversion for connecting to external H.323 networks and terminals.
Defines appropriate routing for outgoing calls based on dialed numbers and cost.
Registers mobile phones to stations, allowing them to place/receive calls via the system.
Delivers audio from defined MOH sources to calls placed on hold.
Supports simultaneous language prompts for integrated AA/VM and incoming calls.
Allows stations to access any voice mailbox by dialing VM group, number, and password.
Supports security and priority protocols for IP devices connecting to the UCP.
Sends incoming outside calls to a pre-defined destination without answering the call.
Allows stations to access outgoing lines via flexible buttons or common dial codes.
Allows users to queue for busy outside lines, receiving a call when a line becomes available.
Allows selection of text messages displayed on iPECS IP/LDP Phones during incoming calls.
Covers station and system speed dial features.
Prevents telephone number display on LCD for speed dial selections.
Allows storing commonly dialed numbers for easy access using station speed dial.
Stores commonly dialed numbers accessible by stations via Web Admin.
Permits iPECS IP/LDP phones to receive and answer calls directed to covered stations.
Groups stations for incoming call routing and call pick-up purposes.
Assigns preset flexible button tables to stations automatically upon registration.
Provides detailed information on incoming and outgoing calls.
Displays calculated call costs on LCDs and in SMDR records.
Records details of incoming calls that hang up before answer or while on hold.
Details incoming/outgoing call information, including flexible fields for CLI/CPN.
Accesses and modifies system database items via phone keypad or Flex buttons.
Manages system ID, numbering plans, and phone features via keypad or Flex buttons.
Protects Web Admin database access with password-protected levels.
Accesses and modifies system database via LAN or ISDN using a web browser.
Enables or disables fault alarms and assigns stations to receive notifications.
Controls remote modules and terminals, providing transparent networked access.
Manages all remote modules and terminals via a central iPECS UCP module.
Maintains system control over registered devices using QSIG or iPECS protocols.
Allows placing intercom calls to stations connected to other networked systems.
Transfers active calls, internal or outside, across the distributed network.
Displays caller identification received from networked stations on the LCD.
Allows leaving a call back request for busy networked stations.
Allows camping a call on to a called station when it is busy.
Joins stations and outside lines from networked systems into a conference call.
Activates a station message wait indication for call back requests on networked stations.
Forwards calls to another station, group, or VMIB mailbox across the private network.
Attempts normal DID routing for DID calls received by a networked system.
Routes outgoing calls to the nearest appropriate point in a network of systems to reduce costs.
Displays station status (idle/busy) from networked systems on {Net DSS} buttons.
Configures incoming call routing based on scenarios like date, time, and caller ID.
Monitors, stores, and outputs various traffic statistics for system resources.
Covers operational statistics for Attendants, providing reports on call activity.
Provides call activity statistics in Hourly Call and Call Summary Reports.
Offers statistics for system hardware resources like Voice Mail.
Provides statistics on Line Group activity through summary and hourly reports.
Alerts users via external loud bell and answers outside calls by dialing the UNA code.
Allows setting up to five wake-up or alerting times with audible and visual signals.
Allows setting wake-up alarms with audible and visual signals, with repeating options.
Manages devices by grouping them into zones for common characteristics and settings.
Assigns holiday and vacation zones to manage ring modes and assignments.
Limits the number of connected inter-zone calls to maintain voice quality and bandwidth.
Manages remote devices by grouping them into zones for defining common characteristics.
Limits outgoing calls from zone devices to manage outside line capacity.
Permits authorized extensions to intrude into existing calls, establishing a conference.
Assigns Flex buttons for one-button calling and displays station status.
Allows non-blocking intercom calls to any station in the system.
Places active intercom calls on hold, providing assigned music-on-hold.
Changes intercom call signaling between tone ring and voice announce.
Places stations out-of-service if dial tone timers are not met.
Allows calling another station by dialing the last digit of a busy station's number.
Groups stations for intercom calls, controlling access and service modes.
Transfers active intercom calls to other stations, screened or unscreened.
Generates a log for missed calls with caller ID, date, and time.
Logs missed external calls with caller ID, date, and time for review and callback.
Enables sending and receiving text messages to/from iPECS IP/LDP phones and UCS Client.
Activates a station message wait indication for call back requests.
Allows voice announcements to internal/external page zones and all call pages.
Transmits voice announcements to system page zones and all call pages.
Allows users to request another user to respond to a page and connect via Meet-Me code.
Records system announcements for page announcements with a Flex button.
Assigns phones to PTT page groups for one-way page announcements.
Allows stations to page not only idle but also talking stations for emergency announcements.
Detects line faults on PRI/SIP trunks, places them out-of-service, and returns them to service upon recovery.
Assigns the type of Caller ID signal provided from analog CO Lines to support regional differences.
Recognizes brief open/ground connections on analog CO lines as requests for new dial tone or PBX features.
Routes incoming calls directly to specific stations or system facilities using dialed digits.
Compares dialed digits or called ID with a Digit Conversion Table for conversion.
Allows incoming callers to gain access to system resources and features using dial codes.
Allows placing calls using an IP path by accepting user-dialed IP addresses.
Supports VoIP channels for protocol conversion between H.323 v4 and iPECS protocols.
Provides protocol conversion for connecting to external H.323 networks and terminals.
Supports SIP trunk registration and conversion between SIP and iPECS protocols.
Employs VoIP channels for SIP trunk connections, acting as a relay point.
Supports BRI and PRI ISDN circuits for digital line operation.
Receives and displays calling/called party identification from ISDN call setup messages.
Provides access to enhanced ISDN services offered by the service provider.
Forwards incoming calls directly through ISDN without system connection.
Places a line in Out-of-Service if the connection is lost, allowing incoming calls but disabling outgoing.
Sends station CLI or other assigned IDs to the service provider for presentation.
Groups outside lines for access assignment by stations and common dial codes.
Assigns a Ring-No-Answer Preset Forward destination for incoming calls on outside lines.
Programs audible signals for incoming calls on specified lines with optional delay.
Assigns exclusive use of outside lines to stations, accessible via Flex buttons.
Notifies and allows screening of calls sent to a voice mailbox using ring or speaker mode.
Allows access to lines or internal calls by pressing buttons without lifting handset or pressing speaker.
Allows iPECS IP/LDP phones to receive audio from internal/external sources while idle.
Allows viewing logs of incoming, outgoing, and missed calls on the phone's LCD.
Establishes scenarios to route incoming calls based on time, day, and caller ID.
Allows waiting for calls without busy if associated flexible buttons are available.
Activates DND during an active call to prevent interruption.
Programs telephone numbers directly to Flex buttons for one-touch access.
Employs the phone's speaker to allow multiple people to listen to a call.
Turns off the phone's microphone to stop audio transmission during calls.
Places and receives calls using the speakerphone without lifting the handset.
Allows selection and download of ring tones to distinguish calls and lines.
Stores the last dialed number for future redialing, protected from power loss.
Connects consoles to phones for additional flexible buttons, useful for attendants.
Records active conversations to voice mailboxes or external servers.
Receives voice announcements during calls without interfering with the existing conversation.
Allows System Attendant to determine and change the active and standby CPU.
Provides an alternate answer point when the primary attendant station is unavailable.
Describes how stations call the attendant and how calls are queued when the attendant is busy.
Details the capacity and types of attendant positions available in the UCP system.
Handles recall of unanswered outside calls for attendants after hold or transfer timers expire.
Lists program codes used by attendants for various system functions and reports.
Alerts attendants to faults in cabinet fans or power supplies, displaying the cause and cabinet number.
Allows attendants to forward calls unconditionally, on busy, or no answer.
Enables system attendants to forward incoming outside calls to remote off-net locations.
Controls system ring modes (Day, Night, Timed, Scenario) based on time and day.
Connects consoles to attendant stations for flexible buttons and station status indication.
Allows system attendants to place outside lines out-of-service, disabling outgoing calls.
Allows attendants or secretaries to override DND status for awaiting calls.
Alerts attendants to emergency calls with tones and displays call information.
Provides a Windows-based PC application for visualizing and controlling attendant functions.
Allows attendants to intrude upon active station conversations, establishing a conference.
Allows system attendants to select time and date formats for all iPECS IP/LDP phones.
Enables system attendants to set the system time and date or synchronize with ISDN/NTP.
Allows SLT users to engage in two calls, alternating between parties privately.
Configures hook-switch flash operations for call transfer, drop, ignore, or hold release.
Provides basic SIP extension service connecting SIP phones via VoIP channel.
Automatically configures Ericsson-LG Enterprise SIP phones from UCP database provisioning tables.
Combines mobile service with SIP Call services for iPECS UCP system functionality.
Outlines UCS client services and features, including collaboration and video calling.
Details how UC Client controls calls using station numbers (DSN) via voice or data.
Describes UCS mobile client's native voice mode, linking to station extensions.
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