iPECS UCP - 2.42.2 Hold Preference

iPECS UCP
Feature Description and Operation Manual Issue 1.3
122
2.42.2 Hold Preference
Description
Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state,
which is activated on the first depression of the [HOLD/SAVE] button. Pressing the
[HOLD/SAVE] button twice in succession, places the call in the non-preferred hold state. The
selection of the preferred hold state is the assigned Hold Preference in the system database.
Operation
iPECS IP & LDP Phones
1. Press the [HOLD/SAVE] button, the connected party is placed in the preferred
hold state.
To activate the Preferred Hold while on a call
2. Press the button a second time for non-preferred hold.
Conditions
1. A transferred call is placed in the Exclusive Hold state fort the receiving station
regardless of the assigned Hold Preference.
2. Hold Preference is not available to an SLT.
Programming
SYSTEM DATA
System Attributes

Hold Preference
Related Features
 Call Transfer, Outside Line
 Exclusive Hold
 System Hold
Hardware
 iPECS IP or LDP Phone
2.42.3 Hold Recall
Description
When you place an outside call on hold, a hold timer is activated. If the timer expires, the held
call will recall your station for the I-Hold Recall time. If the call remains unanswered, the
Attendant also receives recall for the Attendant Recall time and, if the call is on Exclusive
hold, the call is placed on System Hold. If still unanswered after the Attendant Recall time,