iPECS UCP
Feature Description and Operation Manual Issue 1.3
33
2.7.10 Group Name
Description
Each hunt group is assigned a name of up to 12 characters. The name is employed as the
called party display for internal callers and in the output of group statistics.
Operation
System
Conditions
Operation of this feature is automatic when programmed.
Programming
STATION GROUP
Related Features
Station Groups
Hardware
2.7.11 Incoming Call Routing
Description
Incoming calls to an ACD group route directly to the station/agent that has been idle the
longest(Uniform Call Distribution) or are corded ACD group announcement. If all agents are
busy, the call is queued to the group or routes to the Alternate Destination. The queued caller
receives ACD group announcements or audio from the defined music source. Callers that
remain in queue receive audio from the defined music source or ring-back tone and, after the
defined Overflow time, route to an Overflow destination.
Agents can be assigned a priority from“0” ~ “9”, “0” being the lowest priority and “9” the
highest. When priorities are assigned, calls are routed to the highest priority Agent that has
been idle the longest.
If there are no Agents active in the group when a call arrives, the call will receive the “No
Member” treatment. Intercom calls receive re-order and external callers are routed to an
Attendant.
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