iPECS UCP
Feature Description and Operation Manual Issue 1.3
11
2.5 Auto Call Recording
Description
Your iPECS IP or LDP Phone and outside Lines can be configured to automatically record
calls to a Voice Mailbox, the hard disk drive of an UCS Client soft phone or an external call
recording server such as the iPECS IPCR. The type of calls recorded can be set as None, All
calls or Outside Line calls only.
When recorded to a mailbox, you manage the recording through your Voice Mailbox. For
recordings to the UCS Client, recordings are managed directly by the UCS Client with the
ability to listen to, delete or send the recording to others via e-mail. When using an external
server, use the procedures associated with the server.
Operation
Recording of calls is automatic when assigned.
Conditions
To manage the recordings, use the procedures outlined in the iPECS UCS Client User
Guide, the iPECS IPCR Guide, or third party guide, as appropriate.
1. The UCS Client can record one call at a time and must be idle. While recording, if
the UCS Client places or receives a call, recording terminates.
2. When call recording begins, you and the connected party will receive a Call
Recording confirmation tone and the tone may repeat at intervals.
3. The UCS Client used for recording must be operating in a ‘Local’ mode.
4. A third party SIP Voice Mail or recording server may be used to record calls. In this
case, the Recording Destination should be assigned with the Station group of the
SIP server.
5. When you activate call recording to an iPECS IPCR the entire call is recorded as
long as the call is active when you activate recording. It would be expected that
other SIP recording servers would provide similar On-demand recording.
6. The IPCR Agent Table in the iPECS UCP must be configured when using the
IPCR application or a third-party SIP recording server. Assigning an Agent Id
automatically enables Auto Talk Recording.
7. User cannot record individually 1:1 after starting conference in case of add-on
conference.
8. Only supervisor can record the conversation on Conference or Add-on conference.
Programming
STATION DATA Station Voice Mail Attributes Two-Way Record, Auto Talk
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