iPECS UCP - 2.7.8 Event Messages; 2.7.9 Group Mail Box

iPECS UCP
Feature Description and Operation Manual Issue 1.3
31
2.7.8 Event Messages
Description
Each ACD group sends messages for group and agent events over a defined Serial or
TCP/IP port. These event messages are employed by 3rd party applications to provide
enhanced Call Center functionality. Details of the event messages are provided in the iPECS
3
rd
Party Support Guide.
Operation
System
Conditions
When enabled, Event messages are sent automatically.
Programming
STATION GROUP
DATA
Station Group Assignment  ACD Group Type
SYSTEM DATA
Serial Port Selections ACD Package Print
System Attributes ACD Manager Print (Output ACD Event
Message)
Related Features
 Station Groups
Hardware
2.7.9 Group Mail Box
Description
A Voice mailbox can be associated with a Station Group. Calls to the group are assigned to
over flow and can be otherwise re-routed to the Station Group Mail box where the caller can
leave a voice message.
Messages are retrieved in the same manner as normal voice messages employing the
assigned Message Wait Station number and the defined Group Mailbox Password.
Messages can be retrieved only if a {GROUP MAILBOX} Flex button is assigned to the
station.