iPECS UCP
Feature Description and Operation Manual Issue 1.3
185
2.64 Outside Line Queuing
Description
When outside Lines are busy, if permitted, you can request to be placed in a queue awaiting
the Line or a Line in the same group to become available. When an appropriate Line
becomes available, the system calls queued users on a first-in first-out basis.
Operation
iPECS IP & LDP Phones
1. Press the busy {LINE} or {POOL} button.
To request to be placed in queue for a busy Line
2. Press the [MESSAGE/CALLBACK] button, confirmation tone is received.
3. Hang-up, the [MESSAGE/CALLBACK] LED flashes.
1. Press the [MESSAGE/CALLBACK] button, the [MESSAGE/CALLBACK] LED
extinguishes.
To cancel the queue from the queued station
SLT
1. Momentarily press the hook-switch.
To request to be placed in queue while receiving “All Lines Busy” signal
2. Dial “556”, the Callback feature code.
1. Lift the handset.
To cancel the queue from the queued station
2. Dial “556”, the Callback feature code.
System
1. Send distinctive Queue recall to the station with oldest queue, flash appropriate
{LINE} button LED. Maintain the Line and place the station in busy status.
When a Line becomes available
Conditions
1. An outside Line can have any number of simultaneous queue requests.
2. A station may only have a single active outside Line queue request. Activating a
new queue request will replace, and thus cancel, an existing queue.
3. A Queue recall will always signal the station with tone ring, ignoring the station’s
assigned Intercom Signaling mode.
4. Queue recall will bypass a busy station, and place the station at the bottom of the
queue list.
5. Queue recall will signal a station for 15 seconds, after which, the station is
removed from the queue; the queue is cancelled.
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