iPECS UCP - 2.7.3.1 Agent Auto Connect;Zap Tone

iPECS UCP
Feature Description and Operation Manual Issue 1.3
17
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes

Supervisor
Related Features
 Station Groups
Hardware
2.7.3 Agents
2.7.3.1 Agent Auto Connect/Zap Tone
Description
Calls from an ACD group can automatically connect to agents using a headset. This feature
removes the requirement for the agent to answer ACD calls manually. The Agent receives a
brief tone (Zap Tone), if assigned, and then the call is connected to the agent.
Operation
System
Conditions
When Zap tone is enabled, operation of this feature is automatic.
1. The station must be in the headset mode for this feature to operate.
Programming
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes

Zap Tone
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone