iPECS UCP - 2.81 System Scenario Call Routing

iPECS UCP
Feature Description and Operation Manual Issue 1.3
247
2.80.2.12 Centralized Attendant Service (CAS)
Description
Calls can be routed over the network to the Attendants of another system to provide
Centralized Attendant Service (CAS). A local System Attendant can route local Attendant
calls to the Central Attendants by activating Attendant DND. The Centralized Attendants
receive the call under the {Net DSS} button assigned for the local System Attendant. In
addition, outside calls to networked systems can directly ring the Centralized Attendants.
Operation
Local Attendant iPECS IP or LDP Phone
[TRANS/PGM] + {Flex Button} + [TRANS/PGM] + “83” + [HOLD/SAVE]
To assign [ATD DND] button
1. Press the {ATD DND} button.
To route local Attendant calls to the Central Attendants
Centralized Attendant iPECS IP or LDP Phone
1. Answer the call as normal.
To answer a remote Attendant call
Conditions
1. DID/DISA calls which route only to the Attendant destination and calls to the
Attendant from a Station (dial “0”) are routed to the Centralized Attendant assigned
as the Main attendant for the networked system.
2. The Centralized Attendant should be assigned as a Main Attendant in a networked
system and be assigned {NET DSS} buttons for the Attendants in the networked
systems.
Programming
STATION DATA
Flexible Buttons Attendant DND Button
CO LINE DATA
CO/IP Ring Assignment
SYSTEM DATA Attendant Assignment
DID/DISA Destination
Related Features
Hardware
 iPECS IP or LDP Phone