iPECS UCP - 2.7.3.4 Agent Id Login;Logout

iPECS UCP
Feature Description and Operation Manual Issue 1.3
20
2.7.3.4 Agent Id Login/Logout
Description
Stations or 4-digit Agent Ids are assigned as members of an ACD group. A station or Agent
ID can be assigned to a maximum of two (2) ACD groups. Each Agent has a unique 4-digit
Agent Id used to login and logout of active ACD group participation. Agents can login from
any station in the system but only at one station. When an Agent logs in, any active login for
the Agent is terminated and the new login is honored. An Agent may login to two (2) groups,
logging into and out of the primary and secondary group separately.
Operation
Agent iPECS IP & LDP Phones
[TRANS/PGM] + {FLEX} + Login (“581” or “583”) or Logout code (“582” or “584”) +
ACD Group Number (optional) + [HOLD/SAVE]
To assign {LOGIN} or {LOGOUT} button
1. Lift the handset or press the [SPEAKER] button.
To Login to a primary group using the Agent Id
2. Dial “581”, the ACD Agent Primary Login code, or press the Login Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
1. Lift the handset or press the [SPEAKER] button.
To Logout of the primary ACD Group
2. Dial “582”, the ACD Agent Primary Logout code, or press the Logout Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
1. Lift the handset or press the [SPEAKER] button.
To Login to a secondary group using the Agent Id
2. Dial “583”, the ACD Agent Secondary Login code, or press the Login Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
1. Lift the handset or the press [SPEAKER] button.
To Logout of the secondary ACD Group
2. Dial “584”, the ACD Agent Secondary Logout code, or press the Logout Flex
button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged out of the ACD Group.
SLT
1. Lift the handset.
To Login to a primary group using the Agent Id
2. Dial “581”, the ACD Agent Primary Login code.
3. Dial the ACD group number.