iPECS UCP - Station Groups

iPECS UCP
Feature Description and Operation Manual Issue 1.3
213
2.75 Station Groups
Description
Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of
groups can be defined:
 Circular
 Terminal
 ACD
 Ring
 Pick-Up
 External Voice Mail
 Integrated Voice Mail
 Feature Server UMS Group
 Net VM (Centralized External VM)
 Unified Communication Solution Server
In Circular Hunt, calls to a station in the group will go to the station, if unavailable or
unanswered in the hunt no answer time; the call will be directed to the next station defined in
the group. The call will continue to hunt until each station in the group has been tried. The call
remains at the last station or passes to a designated overflow station or group.
Circular Station Group
A Circular Station Group can be assigned with a pilot number (the Station Group Number) so
that calls to the pilot number will hunt. In this case, the call will be directed to the first station
in the group and, if needed, hunt through each station in the group until reaching the last
station. The call may remain at the last station, passed to an overflow destination, or sent to a
Voice Mailbox.
Calls to a station in a Terminal Station Group that encounter an unavailable or unanswered
status will be routed through the hunt process. The call will proceed to the next listed station
in the group until reaching the last listed station in the group. The call may remain at the last
station or be routed to an Overflow destination.
Terminal Station Group
A Terminal Station Group can be assigned with a pilot number (the Station Group number) so
that calls to the pilot number will hunt. In this case, the call will be directed to the first station
in the group and, if needed, hunt through each station in the group until reaching the last
station. The call may remain at the last station, passed to an overflow destination, or sent to a
Voice Mailbox.