iPECS UCP - Lost Call Recording

iPECS UCP
Feature Description and Operation Manual Issue 1.3
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2. Once connected to the system, the call duration includes the total time the call is
connected including periods when the call is on hold, in queue, etc.
3. To enable Call Cost Display, the “SMDR Cost per Unit Pulse” and “SMDR
Decimal ”must be assigned. When not assigned, the call duration is provided by
the system.
Programming
CO LINE DATA
Analog Attributes

SMDR Metering Unit
SYSTEM DATA SMDR Attributes SMDR Cost Per Metering Pulse, SMDR
Decimal Location, Start Timer
System Timers

Elapsed Call Timer
Related Features
 SMDR (Station Message Detail Recording)
 Lost Call Recording
 Traffic Analysis
 Outside Call Warning Tone Timer
Hardware
 Device to capture SMDR
2.77.2 Lost Call Recording
Description
Incoming calls where the caller hangs up before answer or while in a hold state are
considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in
real-time, as they occur, and a summary Lost Call count report is available on-demand.
The real-time Lost Call records provide details on the called party, when and how long the
call rang or was on hold before being abandoned, etc. Description of the record details is
provided in the following charts. As noted in the charts, the dialed number field indicates the
type of call and the ring or hold duration before the call was abandoned. The first character in
the “NUM I” field is the status of the call when abandoned as shown below:
R normal ring to a station,
G ring to a station group and
H call placed in a hold state, including Transfer hold.