Related Features
Station Groups
Automatic Call Distribution
Delayed Auto Attendant
Direct Inward System Access (DISA)
Direct Inward Dial (DID)
Remote Message Retrieval
Multiple Language Support
MOH (Music-On-Hold)
Outside Line Ring Assignment
Hardware
2.46.2.1 Company Directory
Description
The integrated AA incorporates a Company Directory. A caller that reaches a configured
CCR or Flexible DID Table can select to Dial-by-Name and is prompted to spell the last three
characters of the desired station user name using the dial pad. If the entry matches a Name
in the database, the call is transferred to the station. If multiple matches exist, the system
plays the name greeting for the first nine (9) matches and the caller can select the
appropriate station to receive the call. If no matches exist, the caller is prompted to reenter
the name (three characters). The caller may retry the name entry based on the DISA Retry
counter.
To be included in the directory, you must record a “Name Greeting” and your first and last
name must be assigned in the system database.
Operation
iPECS IP & LDP Phones
1. Dial “563”, the Company Directory Name record code.
To record a Company Directory Name
2. Dial “1” to record your Name.
3. After the beep, state your name.
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