iPECS UCP - Page 145

iPECS UCP
Feature Description and Operation Manual Issue 1.3
133
System
Conditions
Operation of the CCR Audio Text Tables and Auto Attendant are automatic.
1. There are no individual time limits on an Auto Attendant or other System
announcement.
2. The external caller may experience ring-back tone before the system answers and
plays the System announcement.
3. A wav format audio file may be uploaded to the system for use as an Auto
Attendant or other System announcement.
4. The System Attendant must “Save” a recording before returning to the on-hook
state, otherwise, the existing recording is used.
5. To record or delete an Auto Attendant message, all of the AA/VM channels must
be in the idle state.
6. The external caller may dial at any time during an Auto Attendant announcement
and must dial prior to the expiration of the CCR Inter-digit timer.
7. If the external caller dials an invalid selection or station, the system will play the
“Invalid Entry” prompt and allow re-entry. The DISA Retry Counter determines the
number of times the caller may retry entries.
8. If the external caller dials more than a single digit, the call is routed based on the
Station Numbering Plan. The CCR Table must be configured to allow multiple digit
analysis.
9. Calls answered by an Auto Attendant (CCR) Announcement are interactive DISA
calls and are subject to conditions of a DISA call.
10. The “*” digit is reserved in the CCR Tables to repeat the current or previous Auto
Attendant announcement.
11. The “#” digit is reserved for callers to access their Voice Mailbox remotely.
12. A System Announcement may be programmed to disconnect after playing.
13. The Auto Attendant Announcement feature is supported for DISA and DID calls as
well as Normal Ring assigned outside Lines.
14. When an iPECS UVM gateway is employed, each System announcement should
be recorded in both the built-in VSF gateway and the UVM gateway. In addition,
each Station and outside Line Mailbox should be associated with one of the
gateways.
Programming
STATION DATA
VM Attributes

VSF Access
CO LINE DATA CO/IP Ring Assignment
DID Service Attributes
STATION GROUP
DATA
Station Group Assignment
Station Group Attributes
SYSTEM DATA Common Attributes DISA Retry Counter, DID/DISA
Destination