iPECS UCP - Call Wait for Internal & External Calls

iPECS UCP
Feature Description and Operation Manual Issue 1.3
340
5.7 Call Wait for Internal & External calls
Description
Internal/external calls can be waited without busy if there are available associated flexible
buttons.
The indication of LED on button is blinking, the caller name/number is displayed on LCD, and
Audible Muted(Off Hook) Ring (or Tone) will be heard .
Station (DSS) button can have Internal call waiting, CO (Grp.)/Loop button can have External
call waiting, and specially ‘Unified-LOOP(U-LOOP)’ button can have both Internal and
External calls waiting according to setting option; OFF, For external / Internal, For external,
For Internal.
In case of external DID call, If you are busy on a call and you receive a DID call, the call will,
as a default, follow the reroute assignments for the DID call destination (PGM 167). The
system can be configured to queue the call to your station allowing you to end or hold your
active call to answer the DID call. DID call will queue for the DID/DISA No-answer time then
will route based on the reroute assignments.
The following table is overview of condition and operation for call waiting.
1
st
condition 2
nd
condition
Max.
waiting
Audible LED LCD
LIP/
LDP
Normal
Incoming
P.113 Station
Attributes
{Call Wait
= For
External/Intern
al, For
External, For
Internal}
available empty
U-LOOP buttons,
or
Station/CO(GRP)/
(CO)LOOP
buttons
U-
LOOP(48),
Other
Button(as
available
Flexible
Button)
Muted-
Ring
Green:
steady/held/rec
all
Amber:
Normal/Fast
flashing
Red:
Normal/Fast
flashing
Name
/Number of
Waiting
Call for a
few
second,
back to
original
Ring/ACD
Group Call
Queue
Indication
P.191 Group
Attribute Ring
& ACD
{Indication =
ON}
With or Without
Button
N/A
Auto Hold: Station Data > Common Attributes(111) > “Automatic Hold = OFF/ON”
Auto Transfer: Station Data > Common Attributes(111) > “Auto Transfer By Button = OFF/ON”
SLT Normal
Incoming
Call Wait
= ON
Unconditionally 2 calls Off
Hook
Signal
Tone
NA
Camp-On When busy after 2 normal calls 1 call
Pickup 2
nd
Incoming call, Switch between 2 picked-up Calls: Press [Hook Flash] 2 times continuously.
In case of pressing [Hook Flash] 1 time, it will make a new call and hang up, and then the call will be transferred
to the new call or after connected to new call => Broker Call by 1 time of [Hook Flash] / Conference by Fast 2
times of [Hook Flash]