iPECS UCP
Feature Description and Operation Manual Issue 1.3
35
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “577” + “Group Number” + [HOLD/SAVE]
To assign an {AGENT MONITOR} button
1. Lift the handset or press the [SPEAKER] button.
To enter an active Agent call from the Supervisor phone
2. Call the desired Agent and receive busy tone.
3. Press the {AGENT MONITOR} button, the Supervisor is connected to the active
Agent call with the microphone muted, the [MUTE] button LED is ON.
1. Press the illuminated [MUTE] button.
To converse with the Agent and connected party
Conditions
1. The Supervisor must be active and logged into the Agent’s ACD group to monitor
calls in progress.
Programming
SYSTEM ID
Flexible Numbering PlanACD Supervisor Monitor
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes Supervisor (1 to 5),ACD Warning
Tone
Related Features
Station Groups
Hardware
iPECS IP or LDP Phone
2.7.12.2 Agent Status Control
Description
An ACD Supervisor can view and control the status of Agents in the group with a {GROUP
STATUS} button.
Operation
Supervisor iPECS IP & LDP Phones
[TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE]
To assign a {GROUP STATUS} button at the Supervisor
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