iPECS UCP
Feature Description and Operation Manual Issue 1.3
36
1. Lift the handset or press the [SPEAKER] button,
To view/control Agent Status
2. Press the {GROUP STATUS} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “3”, the Agent Duty code, the LCD menu will update.
[1] DUTY STATUS
[2] DUTY ON/OFF
[#] DUTY PRINT
1. Dial “1”, the Agent Status Code.
To view Agent Status
ACD STATUS : XXX
TOTAL CALLS : XXX
2. Press [VOL UP] or [VOL DOWN] for:
− Number of ACD calls served
− Number of unanswered ACD Calls
− Average ring time before answer
− Average ACD call service time after answer.
3. Press the “*” key to view the status of the next Agent.
1. Dial “3”, the Agent Duty code.
To control Agent duty status
2. Dial “2” to set the Agent’s On/Off-Duty status.
3. Dial “0” or “1”, (“0”: Off-Duty, “1”: On-Duty).
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
Programming
SYSTEM ID
To Next Page
Loading...
