iPECS UCP - 2.16 Call Forward, Preset

iPECS UCP
Feature Description and Operation Manual Issue 1.3
55
2.16 Call Forward, Preset
Description
With Call Forward, Preset, your calls forward to a pre-determined destination assigned in the
system database. Preset Call Forward can define separate treatment of outside and intercom
calls. In addition, separate busy and no-answer treatments are defined.
Treatments available are:
 Unconditional, all calls immediately forward,
 Internal Busy, Intercom calls that encounter busy, forward immediately.
 Internal No-Answer, Intercom calls that are not answered in the No-Answer time,
forward. Note calls to a busy station also forward after the No-Answer time.
 Internal DND, if your phone is in the DND state, Intercom calls route to preset
forward destination.
 External Busy, external calls that encounter busy forward immediately.
 External No-Answer, external calls not answered in the No-Answer time, forward.
Note calls to a busy station also forward after the No-Answer time.
 External DND, if your phone is in the DND state, incoming calls route to Preset
Forward destination.
Operation
System
Conditions
Operation of Preset Call Forward is automatic.
1. A station receiving a forwarded call can transfer the call to the forwarding station.
2. Manual Forward has higher priority than Preset Forward and overrides any Preset
Forward setting.
3. Calls to a Preset Call Forward chain will progress as appropriate through the chain
to the last station. If a station in manual Call Forward or DND is encountered, it is
by passed and the next station in the chain is signaled. If the last station has
entered DND, outside calls revert to the previous station, signaling until answered
or abandoned.
4. Internal Busy or No-Answer will only operate when the internal call encounters a
busy state or no answer, respectively. External Busy or External No-Answer will
only operate when the external call encounters a busy state or no answer,
respectively.
5. Preset call forward status is not shown in the LCD of the Station.
6. A station in a Station Hunt Group (ACD, Circular or Terminal) can be assigned to
receive incoming hunt calls, overriding any Call Forward. That is, either the system
recognizes the Forward condition and bypasses hunt calls around the station or
routes hunt calls to the station based on the system database.