iPECS UCP - 2.7.12.4 Group Parameter Control

iPECS UCP
Feature Description and Operation Manual Issue 1.3
38
Hardware
 iPECS IP or LDP Phone
2.7.12.4 Group Parameter Control
Description
An ACD Group Supervisor can adjust several of the ACD Group routing parameters in real-
time. A {GROUP STATUS} button is required. Adjustable parameters are:
 Overflow Destination
 Overflow Time
 Wrap-up Time
 ACD Voice Mailbox Password
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE]
To assign a {GROUP STATUS} button at the Supervisor
1. Lift the handset or press the [SPEAKER] button.
To use the Supervisor Status Menu
2. Press the {GROUP STATUS} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial ACD Database Code “2”.
4. Select database item, scrolling with the [VOL UP]/[VOL DOWN] button.
Overflow Destination-Station (Net station) (1), Group (2), VSF Announcement (3),
or System speed dial (4)
Overflow Time- xxx seconds
Wrap-Up Time- xxx seconds
Mailbox Password- up to 12 digits
5. Enter new data.
6. Press the [HOLD/SAVE] button.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
Programming
SYSTEM ID
Flexible Numbering PlanACD Supervisor Status