iPECS UCP - 2.7.4 Announcements

iPECS UCP
Feature Description and Operation Manual Issue 1.3
26
2.7.4 Announcements
Description
Each ACD group can provide announcements to incoming callers. Primary and secondary
announcements are available with control timers. The first announcement is played after
1
st
control timer. The 2
nd
control timer determines the period between the first and second
announcement. The second announcement can be replayed at defined intervals. If desired,
the primary message can be defined to play in full to all callers as a “guaranteed
announcement” or only for calls that queue.
When enabled, a CIQ (Calls in Queue) announcement is played to callers that are queued to
the ACD group. The CIQ announcement (“Your Call is number xx in Queue”) is played to
queued callers after the 1
st
announcement is played and again after each time the
2
nd
announcement is played. Internal callers using an iPECS IP or LDP phone with Display
also receive the “You are xx in queue” display message.
Operation
System
System Attendant
ACD group announcements are played automatically based on the ACD group
assignments.
1. Press the [TRANS/PGM] button.
To record a System Announcement for an ACD Group
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (“01”-“200”)
5. Dial the language type (“1”~”6”), the current announcement is played followed by
the “Press # to record” prompt.
6. Dial “#”.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the announcement.
1. Press the [TRANS/PGM] button.
To delete a recording
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (“01”-“200”).
5. Dial the language type (“1”~”6”), the current announcement is played followed by
the “Press # to record” prompt.
6. Press the [SPEED] button during playback to erase the announcement.
Conditions
1. ACD group announcements are recorded in the integrated Auto Attendant/Voice