iPECS UCP - 2.38 External Auto Attendant;Voice Mail; 2.38.1 AA;VM Group

iPECS UCP
Feature Description and Operation Manual Issue 1.3
111
2.38 External Auto Attendant/Voice Mail
2.38.1 AA/VM Group
Description
The system provides support for an adjunct Auto Attendant/Voice Mail system via connection
to SLT ports or SIP extensions. When a call arrives for the External AA/VM Group, the
system will search the group for an idle port or SIP extension and deliver the call.
For AA/VM systems that employ SLT ports, signaling information between the iPECS and
external AA/VM system may be assigned for in-band DTMF signaling or the SMDI (Simplified
Message Desk Interface) signaling protocol over the assigned iPECS system RS-232 port.
SIP based external AA/VM systems employ standard SIP signaling, and require a SIP server
license and a license for each simultaneous call the AA/VM system will support.
Operation
Conditions
The system will interface with the External AA/VM based on database assignments.
1. Selection of SMDI or in-band signaling can be configured using Virtual Dip Switch
settings under the Maintenance admin.
2. Only one built-in AA/VM Group (VSF Group) can be defined in the system. Multiple
definitions will cause erroneous system operation.
Programming
STATION GROUP
DATA
Station Group Assignment, VSF Group, Station Group
Attributes
TABLES DATA
Voice Mail Dialing Table
MAINTENANCE
TRACE
Trace Virtual Dip Switch SMDI Setting
Related Features
 In-band (DTMF) Signaling
 SMDI (Simplified Message Desk Interface)
 Auto Call Recording
 Two-Way Record
 Integrated Auto Attendant/Voice Mail
 SIP Phone Extension