iPECS UCP - Attendant Call & Call Queuing

iPECS UCP
Feature Description and Operation Manual Issue 1.3
382
6.3 Attendant Call & Call Queuing
Description
Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant
call experiences a busy, the call is queued to the Attendant group. The call will be delivered
to the first available Attendant.
Operation
1. Dial “0”, the Attendant Call Code.
To call the Attendant
Condition
1. Call routing order follows the order of entry in the Attendant Assignments program.
2. The Attendant is informed of a queued Attendant call by the [HOLD/SAVE] button
LED flashing. The calling intercom party will receive ring-back tone or MOH, as
configured in the system.
3. Calls to the Attendant’s station intercom number are sent to the station dialed as
with any intercom call.
4. When an Attendant calls another busy Attendant by dialing the station number,
busy tone is received and Camp-on is available.
Programming
SYSTEM DATA Attendant Assignment
Music Sources MOH Type
System Attributes

Attendant Call Queued Ring Back Tone
Related Features
 Attendant Positions
 Intercom Call (ICM Call)
Hardware
 iPECS IP or LDP Multi-button Phone, a 24-button phone is
recommended