iPECS UCP - Group Status Display

iPECS UCP
Feature Description and Operation Manual Issue 1.3
37
2.7.12.3 Group Status Display
Description
An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor
is assigned. The display will give the status of the active ACD group at the time of the request.
The display indicates the following statistics:
 Number of calls in Queue
 Wait time for the call in queue longest and
 Agents in service and available
When a call is queued to the group, the ACD Supervisor is notified, in real-time, by the LED
of the {GROUP STATUS} button. The {GROUP STATUS} button allows access to the ACD
Group Status display or the Group Status code may be used to display the status information.
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE]
To assign a {GROUP STATUS} button at the Supervisor
1. Lift the handset or press the [SPEAKER] button.
To display the Group status when the {GROUP STATUS} button is flashing
2. Dial “576”, the Group Status display code.
3. Dial “1” to see the Group Status information.
Or,
1. Press the flashing {GROUP STATUS} button.
2. Dial “1” to see the Group Status display.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
2. The {GROUP STATUS} button will flash when the count of Calls-in-Queue
reaches or exceeds the programmed “Supervisor Call Count ”after the
programmed ‘Supervisor Timer’.
Programming
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering PlanACD Supervisor Status
STATION GROUP
DATA
Station Group Assignment  ACD Group Type
Station Group Attributes Supervisor1 ~5,Supervisor Timer,
Supervisor Call Count
Related Features
 Station Groups