iPECS UCP - 2.46.2 Integrated Auto Attendant

iPECS UCP
Feature Description and Operation Manual Issue 1.3
132
2.46.2 Integrated Auto Attendant
Description
Incoming outside calls may be routed directly to one of 200 user recorded System
Announcements to function as an Auto Attendant announcement. Each System
announcement has a corresponding CCR (Caller Controlled Routing) Table. As an Auto
Attendant, the announcement instructs the caller to dial a digit for a specific route (“for sales
dial 2”). The CCR Table defines the routing for each digit the caller may dial.
The routing may be a:
 Station
 Station group
 Speed Dial number
 Page Zone
 Voice Mail
 System Announcement
In addition, the system may monitor digits for a station number. If the user dials a station
number, the Auto Attendant will complete an unsupervised call transfer to the station.
If multiple languages are support, the Language selection prompt plays prior to the system
announcement then the system announcement for the selected language is played to the
caller.
Operation
System Attendant
1. Press the [TRANS/PGM] button.
To record an Auto Attendant Announcement
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (01-200).
5. With Multi Language support, enter the Language number (1~6), the current
announcement is played followed by the “Press # to record” prompt.
6. Dial “#”.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the message.
1. Press the [TRANS/PGM] button.
To delete a recording
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (01-200).
5. With Multi Language support, enter the language number (1~6), the current
announcement is played followed by the “Press # to record” prompt.
6. Dial “#”.
7. Press the [SPEED] button during playback to erase message.