iPECS UCP - 2.57 MOH (Music-On-Hold)

iPECS UCP
Feature Description and Operation Manual Issue 1.3
175
2.57 MOH (Music-On-Hold)
Description
When you place a call in a hold state, the system will deliver audio from the defined MOH
source. In this way, the connected user can determine that the connection is still active.
The system delivers audio from one of several sources that are defined for the system, and
can be defined for each Line and DID number. With multiple sources, different organizations
can have different on-hold messages.
Audio sources available include:
 An External audio connection through the Miscellaneous connector of the iPECS
UCP100/600/2400 module.
 An Internal source with 13 canned melodies, one is selected as the internal source,
 Up to five (5) SLT ports can be assigned as SLT MOH ports and connected to an
audio source and
 Up to three System announcements can be assigned, recorded and used for MOH,
one announcement, number 201, is dedicated for MOH and two using any desired
System announcement number.
When using a System announcement, separate messages can be recorded for each of the
languages, maximum six (6), supported by the system.
Operation
System
Operation of MOH is automatic
1. Press the [TRANS/PGM] button.
To record a System announcement for MOH
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the System Announcement number. If other than announcement 201, assure
the announcement is configured as an MOH source.
5. Dial the Language number, only required with multi-language support. The current
announcement is played followed by the “Press # to record” prompt.
6. Dial “#”.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the message.
Conditions
1. The System announcements can be externally recorded and uploaded to the
system.
2. Separate MOH announcements should be recorded for each Language when